iCare Support Team call center agents

Here To Help

By phone or email, our iCare Support Team will be happy to assist you with questions or concerns.


We are committed to providing the best support you need to ensure a positive experience.

Whether you want to place an order, check its status or have an account question, our dedicated iCare Support Team is available to assist you in the way that is most convenient to you.

Immediate Support

Answers to some of the most common questions are posted on our FAQ page. If your question is not found on this page, you may contact our Call Center to speak to an iCare Support Team Member.

Telephone Support

If you have questions, our iCare Support Team is available from 8:00am – 9:00pm ET, 7 days a week. Please call (877) 615-3296 and have the following information available:

  • Your name
  • Your phone number
  • Facility name
  • iCare order number
  • Date the iCare order was placed

Email Support

If you wish to open a support ticket via email, you can click here and we will respond as soon as we possibly can to your inquiry.

Please review our Terms & Conditions for more information.