What payment methods are acceptable?
iCare only accepts payments at the time you place your order via Visa or Mastercard. iCare will never ask for your to send your payment via another method. The charges will appear on your statement as, "Aramark Correctional Services."
Can I update my payment information?
You can update or change your payment method and other billing and payment account information on the checkout screen when placing your next order.
Can I get a refund for an order I purchased?
Unless prohibited by law, or for orders we attempt to deliver after your loved one is released, all sales are final and iCare orders are non-refundable once purchased. In some circumstances we may, at our sole discretion, provide a refund for a purchase. No refunds are guaranteed. Processing and handling fees are non-refundable.
What happens if my loved one is not available to accept a delivery?
We make every attempt to deliver your order on the next scheduled delivery day according to the facility’s permitted delivery times. Delivery of your order is subject to your loved one being available to receive iCare gifts.
We will attempt to deliver all non-perishable packaged orders three (3) times within a 30 day timeframe. If we are unable to deliver your packaged order for any reason, including, but not limited to the fact that your loved one is on a disciplinary or medical restriction, we will cancel your packaged order, and we will, at our sole discretion, issue a refund of the purchase price to the original credit card used to place the packaged order.
With respect to freshly prepared iCare orders, we will make one timely delivery attempt. If a freshly prepared order is cancelled for any reason or if we are unable to deliver a freshly prepared order for any reason, we will dispose of it in its entirety and will not refund the order.
Are there fees if I cancel an iCare order?
We reserve the right, at our sole discretion, to charge a restocking fee and handling fee. We will only charge fees consistent with applicable law in the jurisdiction where the facility of your loved one is located.