Only individuals who meet facility eligibility requirements may receive iCare orders. Facilities may also limit the number of orders allowed during an ordering period.

All gift bag orders are subject to one (1) iCare order per week.

Who is Eligible to receive an iCare Order?

• All inmates with the exception of those placed on EPCSO-Directed “restriction”.

What facility restrictions apply?

• Jail Annex Cell Block 610 is a restricted/disciplinary lock down and is only allowed the Hygiene Package.
• Inmates on EPCSO- Directed “restrictions” are unable to receive iCare Packages.
• Only one (1) iCare gift bag can be delivered per inmate regardless of sender. Anything over one (1) bag will be refunded.
• Deliveries to the housing areas are made once per week. All orders that do not meet the order schedule will be refunded.

• Freshly prepared iCare Fresh orders receive one delivery attempt. If the recipient is unavailable to receive the order at the time of delivery, the meal will be discarded and cannot be refunded.
• If an item becomes unavailable, it may be replaced with a similar item of equal or greater value.
• Some individuals may be ineligible to receive iCare. If your loved one is restricted, you will be notified after selecting their name and will not be able to complete the purchase. For more information about eligibility, please contact the facility.
• If your loved one is being transferred to another facility after your order is placed that order will be cancelled.